Support
KantanWa
Real Japanese conversations, voiced and illustrated: read and hear everyday talk in casual and polite Japanese, with furigana, English and study notes, and make Tan's choices as the story goes.
Contact
Write to us by email:
[email protected]Please tell us your device and the app version from the bottom of Settings (for example "KantanWa · 1.0.0 (6)"). We usually answer within a few days.
What's in the app
Free: every restaurant and daily-life conversation of chapter 1 (1年目 · Year one), 15 conversations.
One purchase, Kan & Tan (US$6.99 once, no subscription) unlocks the rest:
- the other 17 conversations of chapter 1,
- chapter 2 (3年後 · Three years on, 27 conversations),
- chapter 3 (第3章), one story on twelve roads that your choices pick,
- and every Kan & Tan chapter added later.
59 conversations in chapters 1 and 2, plus chapter 3's branching story. No account, no ads, nothing collected.
Questions
How do I restore my purchase?
- Sign in to the same Apple Account (or Google account) that bought Kan & Tan.
- Open KantanWa → Settings (the gear) → Restore purchases.
The paywall has the same button under "Unlock Kan & Tan".
I have a new phone or reinstalled the app
The purchase belongs to your store account, so it comes back: open Settings → Restore purchases on the new device.
Your progress is kept on the device only (there is no account), so it does not move by itself. The device's own backup, if you use it, may bring it along.
Does Family Sharing work?
On the App Store, Kan & Tan is shared with your Family Sharing group. Each family member opens Settings → Restore purchases once.
Google Play's Family Library does not share in-app purchases, so on Android each Google account buys its own.
How do I get a refund?
Payments go through the store, so refunds do too. On iPhone and iPad: reportaproblem.apple.com. On Android: your Google Play order history (Google Play refund help). We cannot see or refund store payments ourselves.
What level of Japanese is it for?
From JLPT N5–N4 up to N3. Every line has furigana, an English translation and study notes (the words, the grammar and when to use it), and you can switch between casual (タメ口) and polite (丁寧語) Japanese. Slow the voices down when you need to.
Does it work offline?
Yes. Every conversation, picture and voice clip is inside the app. It goes online only when the store does: to buy, restore or check the Kan & Tan unlock.
The voices don't play
- Turn up the media volume while a line is playing, and check that sound is not going to a Bluetooth speaker or headset.
- Close KantanWa fully and open it again.
- Still silent? Email us with the conversation's name and your device.
How do I reset my progress?
Settings → Reset Talk progress, then confirm. It clears the conversations you finished and the pictures you found on this device. Your purchase stays; Restore purchases brings it back if needed. Deleting the app also removes everything.
Why is the app unavailable in my country?
We are working on a correct translation into your local language and on the legal requirements for your country. Please wait for news — we will open it there as soon as both are ready.
Privacy
KantanWa sends nothing of yours anywhere. There is no account, no analytics, no ads and no tracking. Only the store you bought it from (the App Store or Google Play) knows whether you bought the unlock. Your progress stays on your device.